This Agreement contains the Terms and Conditions of Business agreed between the Homeowner
(“the Homeowner” or “the Homeowner” “you” and “your”) and
Domus Stay Limited (“Domus Stay” or “the Agent” “us” or
“we”) of 78 Westbourne Grove, London, W2 5RT. Please take time to read this document
carefully. It is the basis of the contract between you and us. These Terms and Conditions are
subject to completion and amendment in accordance with the Letter of Valuation (the “Valuation”),
and Homeowner Confirmation Form (“HCF”) and once you have signed the HCF, it shall
form the contract between you and us (the “Agreement”).
This Agreement will be legally binding on both parties. The Homeowner should take independent
legal advice if there is any uncertainty regarding any of the clauses within this contract. Once
signed, this Agreement will be legally binding on the Homeowner. In the Agreement the word
“Guest” means any person applying to rent the property through a licence to occupy
under the Accommodation Agreement or taking a Tenancy of it. The word “Stay” means
the date or period a booking is for. The word “Property” means the Property address
set out in the HCF.
1. General Services Provided by Domus Stay
Domus Stay will provide the Services specified in the Agreement to the Homeowner as follows:
According to the Terms of Business and the accompanying Valuation and Homeowner
Confirmation Form (“HCF”) which form part of the Agreement between the
Homeowner and Domus Stay.
Instruction of Domus Stay does not guarantee continuous or any occupancy of the Property
by the Guest (“the Guest”) or any third party introduced by Domus Stay
Domus Stay reserve the right to amend, alter or remove any part of the Services provided
if necessary to comply with changing legislation or local and government regulations,
circumstances outside the control of Domus Stay, when the removal or amendment does not
materially affect the Services provided by Domus Stay or if due to any force majeure
Domus Stay will only provide the Homeowner with the Services specified within the
Agreement. No action, discussion or forbearance of Domus Stay can be inferred as assent
to provide additional or more comprehensive services
Domus Stay act as an independent contractor but may from time to time sub-contract
services to a suitable vetted third party; or act with a third party to provide services
to the Homeowner
Domus Stay will provide all services to the Homeowner using reasonable skill and care
Domus Stay confirm that nothing in the Agreement excludes or limits the Homeowner
liability for death or injury
These terms apply only to the provision of Services by us to you and do not apply to the
occupation or rental of the Property.
As your agent we will form binding agreements by way of licence between you and Guests
who agree to let the Property on a short-term licence to occupy basis. You will contract
directly with each Guest and you must comply with the terms of that agreement which will
be in a standard form (varied in form by us from time to time) (“Accommodation Agreement”). A copy of the
current Accommodation Agreement is maintained
You agree that any booking which is made through us will be made on the terms of such
Accommodation Agreement which is a binding contract between you and the Guest for a
licence to occupy the Property on the agreed dates.
If a tenancy agreement is agreed with a Guest then express consent will be obtained from
2. Specific Services provided by Domus Stay
Domus Stay will carry out the following:
Visit the Property to discuss marketing strategy (including suitable hosting sites) with
the Homeowner or his representative; obtain copies of any house rules, regulations or
conditions imposed by a third party; and agree any parts of the Property or the fixtures
and fittings which will not be available to any Guest during occupation
Provide the Homeowner with the facility to detail the dates on which the Property is
available. Domus Stay will provide the Homeowner with updates to the diarised Bookings
upon written request. From time to time Domus Stay may inform the Homeowner of new or
amended Bookings. It is the Homeowner’s responsibility to maintain the Bookings’
diary for the Property. Domus Stay are not liable for any failure to update amendments,
or cancellations to the Bookings diary or for any loss suffered. See further information
regarding Bookings below.
Market the Property as Domus Stay see fit including on any third-party websites to the
extent necessary. Any photographs or images of the Property or surrounding area taken by
Domus Stay remain the property and Copyright of Domus Stay and will be used as Domus Stay
During any Stay by a Guest Domus Stay will provide certain services to the Homeowner as
agreed in writing. Domus Stay are not liable for any loss incurred for any amendment
alteration or cancellation of any service provided.
Arrange for contractors (including but not limited to cleaning companies, electricians,
or other third parties) to visit the Property to carry out any cleaning, inspections, or
remedial work prior to the start of any licence period by a Guest. All costs incurred
will be the liability of the Homeowner, as indicated in the Schedule of Fees and Charges
Inform the Homeowner of all costs arising in relation to the Property and to provide an
itemised statement monthly while acting on behalf of the Homeowner for any Stay arranged
for a Guest.
Arrange to have a minimum of five sets of keys cut at the Homeowner’s expense
including the administration charge unless five sets of keys are provided when Domus Stay
To agree that one (or more if deemed necessary) set of keys will always be retained by
Domus Stay to be held to effectively manage the Property. The Homeowner agrees that the
keys may be given to a third party authorised by Domus Stay; to carry out the day to day
management, cleaning and housekeeping of the Property, or as instructed by the
In addition to the Management Fee, Domus Stay require the operating float set out below
to be paid by the Homeowner in advance of the commencement of the Stay to enable Domus
Stay to carry out any redecoration, renewals, replacements or repairs to the Property
where necessary to ensure that the Property meets any standards required by the
Accommodation Agreement and or the Tenancy Agreement (“Works”)
An Operating Float of not less than £500 is required to be maintained throughout
the duration of a Stay. For the avoidance of doubt a higher float may be requested
dependent on the size and type of the Property. Any higher amount must be mutually agreed
with the Client before the commencement of any Stay
The Operating Float shall be paid into a designated Client Account. Due to the speed and
number of transactions involved Domus Stay will not attempt to calculate or credit to the
Client any interest that may be earned as a result of handling these monies
Not all works can be done by our in-house team. By signing this Agreement, you are
authorising Domus Stay to instruct Contractors on your behalf and deduct the invoice cost
from the Operating Float, for works up to £350, except in an emergency. For any
Works, the cost of which exceeds £350, Domus Stay shall obtain the Homeowners
approval for the Works, except in an emergency and shall, at the Homeowners request, or
for works over £500 as a matter of course, obtain quotations for the works.
Manage the Property during any rental period or when the Property is available for rent;
and if necessary, instruct contractors on behalf of the Homeowner. All costs incurred
will be payable by the Homeowner and will be deducted from the rental income, the
Operating Float or invoiced to the Homeowner if funds are not held on account at that
time. Domus Stay are not liable for contractor’s invoices. All contractors are
instructed as the agent of the Homeowner.
3. Obligations of the Homeowner
This Agreement, together with the Valuation and HCF, attached to this Agreement, set out
the standard terms and conditions under which Domus Stay will provide the services to the
Homeowner. The Agreement is quite detailed and precise and if further clarification is
required then the Homeowner should contact your Domus Stay Property Manager.
The Homeowner by completing the HCF has requested that Domus Stay provides the Services
in accordance with the Agreement and agrees to pay the Management Fee for the services
pursuant to the Schedule, which accompanies this Agreement, and any additional costs and
expenses detailed therein.
The Homeowner must provide Domus Stay the power to grant short term lets under their
lease if the Property is leasehold.
Any changes or additions to the services must be agreed in writing by all parties.
By signing the HCF the Homeowner agrees that if a Guest cancels a Booking then the
Homeowner will be liable for any costs incurred not reimbursed through the debit or
credit card of the Guest or by other means of payment or reimbursed by third parties.
By signing the HCF the Homeowner confirms that all Bookings made by Domus Stay will be
honoured in full. Acceptance of the Booking is a binding contract on the Homeowner and if
not honoured the Homeowner may be liable to compensate the Guest and Domus Stay for any
losses suffered including incremental costs of cancellation or the cost of alternative
accommodation, as detailed in the Schedule.
If a Guest cancels a Booking outside of the Domus Stay Cancellation Policy, the Homeowner
will be entitled to compensation provided payment has been made by the Guest in cleared
funds after deduction of costs and expenses incurred by Domus Stay and agreed with the
Homeowner. Save that, if the Homeowner or Domus Stay manages to rebook the Property for
the same period, or part of the same period, the Homeowner, or Domus Stay shall rebate
the Accommodation Sum in full or pro rata, to the Guest, whichever is relevant.
4. The homeowner warrants the following:
That the Property complies with all relevant Health & Safety Regulations as set out
in clause 7 below.
The Homeowner is the sole or joint owner of the Property within the meaning of the
Accommodation Agencies Act 1953 and that the Homeowner has the right to let out the
Property under the terms of any mortgage or head lease.
Should the Property be subject to any of the following restrictions then the Homeowner
has obtained and executed all necessary consents, notifications and licences to the
Accommodation Agreement or Tenancy Agreement:
Terms of a head lease. The Homeowner should have obtained written consent from the
superior Landlord which may come in the form of a licence. The cost is the liability of
the Homeowner. A copy of the relevant sections of the head lease must be given to Domus
Stay prior to the start of any Stay to form part of the Accommodation Agreement or
Tenancy Agreement. It is the Homeowners responsibility to provide this to Domus Stay
Mortgage or loan. Any conditions of a lender must be given to Domus Stay prior to a Stay
starting. Conditions cannot be enforced on a Guest at a later date. It is the Homeowners
responsibility to provide this to Domus Stay.
Joint ownership. If the Homeowner is a joint owner then all persons forming the owner
will be joint and severally liable which means each person is liable to pay the
Management Fee, any other charges and expenses of Domus Stay in full. It is the
Homeowners responsibility to provide this to Domus Stay.
Terms of any current insurance policy over the Property. A copy of the relevant sections
of the insurance policies especially conditions relating to vacant premises, Buildings
and Contents Insurance must be given to Domus Stay prior to the Stay starting. It is the
Homeowners responsibility to provide this to Domus Stay.
The Homeowner confirms the following:
There are no outstanding legal issues or legal proceedings pending that affect the
Property or any person who may reside in the Property for any period
By signing the Agreement, the Homeowner appoints Domus Stay as the agent on a sole agency
basis to negotiate and licence the Property for short term rentals. The Homeowner must
inform Domus Stay immediately if the Property is marketed by the Homeowner or any third
party for short or long term licences or rentals; or for sale. The Homeowner may be
liable for the fees and costs of Domus Stay if another agent is instructed or the
Homeowner arranges private bookings of the Property
The Homeowner agrees to abide by any terms applying to the website of Domus Stay or their
website used by Domus Stay provided the terms have been provided to the Homeowner or the
means of accessing the conditions of the site has been notified by the Homeowner
The Homeowner agrees to abide by any Regulations imposed by the local authority within
which the Property is located. Domus Stay have no liability if the Homeowner lets out the
Property for more than the maximum days allowed. The Homeowner should check all
Regulations with the local authority
To pay for or reimburse Domus Stay for all invoices and other costs incurred by a
contractor instructed by Domus Stay, on behalf of the Homeowner
To accept that Domus Stay will Pay all monies received on behalf of the Homeowner monthly
in arrears after receiving cleared funds and deducting all costs and charges payable on
behalf of the Homeowner
The Property will be provided fully cleaned by a professional cleaning company (as
arranged by Domus Stay) to the requested standard and in good condition of repair and
maintenance, with all services in working order and containing all items, fixtures and
The Property will be provided with all fixtures and fittings and any other conditions
specified in the HCF
To pay all costs incurred by Domus Stay as set out in the schedule of homeowner fees
which include any introductory standard clean, introductory inventory inspection, minimum
equipment provision, direct and indirect marketing or other costs, costs of any remedial
work required prior to any Stay by a Guest, costs for key cutting including any
administration fee; any work required to comply with current safety regulations
By signing the Agreement, the Homeowner authorises Domus Stay to deduct all fees and
costs inclusive of VAT from the rental income of the Property or any other premises
belonging to the Homeowner where Domus Stay has arranged residency of Guests. Domus Stay
will inform the Homeowner of all costs as they arise
To agree the Homeowner will pay any sum due as a contractor’s invoice within
fourteen days of receipt of the invoice from Domus Stay
To disclose immediately in writing when any matter comes to the attention of the
Homeowner or has been advised by the freeholder or their block manager all facts, or any
other reason including but not limited to refurbishment works of the inside or outside of
the Property, any building of which the Property forms part; or any adjoining building or
property; and in addition disclose any flight path, tube rumbles or noise, from trains ,
motor vehicles, air conditioning units, kitchen or restaurant flues or any other facility
near the Property or affecting the Property no matter how remote that may affect the
quiet enjoyment and well-being of any Guest or prove a nuisance to the Guest or any
To provide Domus Stay of a float to be agreed between the parties being a minimum £500
which will be topped up from revenue retained from the Property; to enable Domus Stay to
arrange any emergency contractor; or instruct a third party contractor to carry out
remedial work during, prior to, or after the visit by a Guest to the Property.
Domus Stay will retain the Homeowner’s details for marketing purposes for 3 years
unless the Homeowner informs us in writing that those details should be deleted; unless
the information may be required for legitimate purposes such as legal use or for
reporting to HMRC and other contractual retention periods. Such information is retained
for six years, under the Limitations Act 1980, from the end of the last Tenancy where
Any interest accrued on monies that Domus Stay hold on the Homeowner’s behalf will
be retained to cover bank and administration charges etc. Any commission earned while
acting on the Homeowner’s behalf will be retained to cover costs.
From time to time we receive fees from contractors which we retain. This fee does not
affect the quality of the service provided
Interest will be charged at 3% above the Bank of England Base Rate from time to time on
any sums owing from the due date until payment is made whether before or after judgement
has been obtained.
6. Booking Procedure
Prospective Guests will view the Property through Domus Stay. A booking for a Stay is
referred to as a “Booking” in these terms.
You will need to let us know if the property is “available”, “blocked”
or “tentative”. During the periods you tell us the Property is “available”
then we will be able to conclude bookings for this period without further confirmation
from you. If it is “tentative” then we will email you to confirm whether you
wish to accept the Booking.
Bookings for Stays will be made through Domus Stay. Our standard Accommodation Agreement
together with the Booking Confirmation which we send to the Guest will constitute the
agreement between you and the Guest for the Booking.
The Booking is confirmed when we issue a confirmation of the Booking by email
When we issue a Booking Confirmation, a binding agreement is in place between you and the
Guest to occupy the Property for the agreed period, as a licensee.
We will collect all applicable fees and security deposits for the Stay.
A security deposit for a Stay will be held by us and may be used to cover the cost of
damage to the Property. It is agreed that for any Stay the release of funds from a
security deposit shall be at our discretion which we agree to exercise reasonably.
If we accept a booking for a period in which you have confirmed that the Property is
available, then you will be obliged to proceed. If you seek to terminate a booking, then
you will be liable to the Guest for the incremental costs of cancellation or alternative
accommodation and you may be charged the value of up to 100% of the homeowner fee. In
particular, part of the contract we negotiate on your behalf with the Guest will provide
for appropriate alternative accommodation in the event of cancellation by you. If there
are any surplus monies to pay as a result of your cancellation, then this will be your
7. Repairs, Maintenance and Access
The Homeowner will do as follows:
Comply with all legislation for the repair of the Property and in particular ensure that
all installations for the supply of heat and hot water; sanitary installations; the
structure of the Property including drains, sewers and waste pipes, gutters and pipes;
and that all installations for supply of electric, gas and water and are repaired and
maintained in working order throughout the occupation period of any licensee introduced
by Domus Stay
Ensure that all installations for supply of gas, electric, water; heating, warm air and
cooling systems are in full working order at the start of any occupation by a Guest and
are maintained at all times during any Stay
Arrange repairs and maintenance promptly during any Stay, when informed by the Guest or
by Domus Stay
Ensure that all service media (but not limited to wi-fi, satellite, and cable or other
television transmission) is in working order, all subscriptions have been paid if
applicable and the services are fully functional during the occupation of any Guest
introduced by Domus Stay
Ensure the Property an any contents are fully insured with a reputable insurer and that
any special conditions relating to the occupancy of the Property are provided in writing
to Domus Stay prior to any Guest residing at the Property.
Ensure access by any representative of Domus Stay or any contractor appointed by Domus
Stay during any period prior to, or during a Stay.
8. Safety Legislation
In addition, the Homeowner agrees to comply with all safety legislation as specified below:
To comply with all legislation regarding fire precautions at the Property.
All upholstered furnishings comply with the Furniture and Furnishings (Fire Safety)
Regulations 1988 as amended.
All gas appliances, pipework and flues comply with the Gas Safety (Installation and Use)
Regulations 1998 and a current gas safety certificate will be available prior to the
start of any occupation by any licensee introduced by Domus Stay. It is the Homeowner’s
legal responsibility to renew and pay for a gas safety certificate annually and provide a
copy to Domus Stay. No property containing gas appliances or installations can be
occupied by a Guest if there is not a certificate in place.
All electrical appliances and equipment have been PAT tested for safety; and marked with
the CE symbol.
The electrical installations in the Property have been tested by a suitable qualified
and a copy of the test Certificate made available to Domus Stay prior to any licensee
occupying the Property. The Property cannot be let without a valid (EICR)
There are fully operational carbon monoxide and smoke alarms on each floor where rooms
are used for residential purposes which will tested prior to any new Stay
The Property has a valid Energy Performance Certificate (“EPC”) if applicable
and a copy will be provided to Domus Stay on the signing of this Agreement.
All curtains and blinds comply with the British Blind & Shutter Association and
European Regulations regarding the installations for raising and lowering of blinds; and
the movements of curtains across windows. All new blinds and curtains being installed by
a contractor must have fixed cords or ball bearing pulls to prevent the danger of
asphyxiation to a young child.
Domus Stay can introduce a qualified contractor to advise on any safety aspect in the
Property. The Homeowner is liable for all costs and fees incurred.
Provide instruction booklets for all items of mechanical and electrical equipment and any
special surfaces at the Property.
9. Liability of the Homeowner for Loss or Injury
The Homeowner may be liable to compensate and reimburse the Guest or Domus Stay under the
For any injury or loss of belongings, jewellery, or other items belonging to the Guest
from the Property. The Homeowner should ensure that adequate insurance is held to cover
such an eventuality and that the current insurers have been informed of the contract with
Any loss or damages incurred by the Guest due to any breach of the Accommodation
Agreement between the Guest and the Homeowner.
If the Property is not available on the dates that the Guest has reserved the
accommodation and the Property is not in the condition specified on the relevant
The safety of the Guest during the period of residency specified within the Accommodation
Agreement.or Tenancy Agreement (if applicable).
Any complaint or dispute with a Guest regarding any breach of a clause contained within
the Accommodation Agreement or Tenancy Agreement (if applicable). Best endeavours should
be utilised in resolving all disputes. Domus Stay will advise or mediate and negotiate on
behalf of the Homeowner if appropriate.
If a dispute arises regarding any costs or charges paid by a Guest and at their
discretion Domus Stay mediate or negotiate on the Homeowner’s behalf, then the
Homeowner agrees that he will make the payment to the Guest as decided by Domus Stay as
10. Insurance and Damage Claims
Domus Stay agrees with the Homeowner as follows:
The Homeowner is liable to compensate the Guest and Domus Stay for any damage, loss or
other breach of this Agreement or the Accommodation Agreement or Tenancy Agreement (if
If any loss is suffered by the Homeowner through damage caused directly by the Guest to
the Property or the fixtures and fitting contained therein and compensation for damage
and loss is not recoverable from the Guest, then Domus Stay will only accept for the loss
recoverable under the insurance policy notified to the Homeowner
If the Homeowner suffers loss, damage or theft suffered due to the neglect act or
omission, or any negligence by Domus Stay or their employees then Domus Stay will
compensate the Homeowner for losses suffered but subject to any conditions, policies and
a limit on liability
Usual wear and tear shall not be compensated for by Domus Stay and this will be the
liability of the Homeowner.
Full details of insurance cover held by Domus Stay including any exclusion amendment or
alteration to any policies is available from Domus Stay upon written request
Compensation for any claim is limited to the provision that the Homeowner informs Domus
Stay of any damage loss injury or theft with full written details promptly when the claim
comes to the attention of the Homeowner
All compensation payable subject to an insurance claim is subject to deductions of any
insurance policy excess, any restrictions or exclusions covered under the relevant
Domus Stay is not liable for any claim made by a Guest unless it arises from the
negligence of Domus Stay or their employees
Domus Stay are not liable for actions, lack of action or negligence of a third-party
contractor. Any claim by the Homeowner against a contractor who has been instructed by or
on behalf of the Homeowner is directly against that contractor. Domus Stay have no
liability for poor workmanship negligence or damage caused
Domus Stay are not liable to compensate the Homeowner for any indirect or consequential
loss suffered including but not limited to lost profit or opportunity, loss of reputation
or profit, or any general financial loss unless due to fraud or theft by an employee of
Domus Stay while acting the course of business.
Domus Stay do not accept any liability suffered by the Homeowner for any reason if the
loss is not covered by the insurance policy held by Domus Stay.
In certain circumstances Domus Stay may at their discretion make a claim on their
insurance for losses suffered by the Homeowner. This claim is subject to any conditions
of the insurance policies held by Domus Stay and the ultimate decision of the
Domus Stay are not liable to compensate the Homeowner for any losses suffered when a
Guest makes a fraudulent payment or payment is recalled by a credit card provider unless
due to the negligence of Domus Stay
The Homeowner agrees to register with Her Majesty’s Revenue and Customs (“HMRC”)
if he is resident overseas. The link is: www.gov.uk/tax-uk-income-live-abroad/rent.
Failure to do so means basic rate tax will be deducted from all payments by Domus Stay
The Homeowner agrees not to discriminate against any applicant, Guest, tenant, or employee of
Domus Stay. If discrimination occurs by the Homeowner or any person acting on his behalf Domus
Stay can give immediate written notice to terminate the Agreement
15. Variation of Terms
Domus Stay reserves the right to vary the terms of this Agreement. The latest version of these
terms will always be accessible on our website.
16. Indemnity Regarding Employees
The Homeowner agrees not to take action or bring any claim for loss or damage suffered by the
Homeowner arising out of or in connection with this Agreement against any individual director,
partner, consultant, employee or agent of Domus Stay even where any of those persons have been
negligent. This restriction will not operate to exclude any liability that cannot be excluded at
law or to exclude the liability of Domus Stay for the acts or omissions of any of their partners,
consultants, employees, or agents
17. Contracts (Rights of Third Parties) Act 1999
The Contract (Rights of Third Parties) Act 1999 does not apply to this Agreement. We are not
responsible or liable for the acts, omissions, or failures of third parties unless it is due to
the negligence or breach of contract or omissions of Domus Stay or their employees
18. Consumer Protection Regulations
Domus Stay and the Homeowner must comply with the Consumer Protection from Unfair Trading
Regulations 2008 and the Consumer Rights Act 2015. Statements must be factually correct in all
communications and Domus Stay must not give a potential Guest the wrong impression about the
Property. Prior to marketing the Homeowner should disclose any material information that might
affect a prospective Guest’s decision to reserve the Property. Failure to do so could lead
to a claim being made against the Homeowner. Domus Stay is required under the above Regulations
to disclose this information to interested parties
Domus Stay reserves the right to assign the rights and or obligations under this Agreement
To prevent any unauthorised access to or use of personal data Domus Stay has the
responsibility to keep the Homeowner’s personal information and that of Guest or
occupier confidential. Domus Stay will only use the personal information of the Homeowner
if there is a legitimate interest such as fees are not paid and Domus Stay wishes to
refer the matter to a solicitor; or if Domus Stay are specifically required to divulge
the information by law; or to pass it to a government agency by law; for marketing
purposes; or to comply with any terms of this Agreement
Domus Stay will retain the Homeowner’s details for marketing purposes a period of 3
years unless the Homeowner informs Domus Stay in writing that those details should be
deleted; or the information may be required for legitimate purposes such as legal use or
for reporting to HMRC. Such information is retained for six years, under the Limitation
Act 1980 from the end of the last Booking by a Guest introduced by Domus Stay where
Domus Stay and the Homeowner have the right to terminate the Agreement under the following
The Homeowner wishes to terminate the Agreement. In this case, the Homeowner must provide
Domus Stay with a 90-day written notice of their intention to cancel this Agreement
The Homeowner terminates the Agreement and there are existing Bookings then the Homeowner
agrees to honour them and the contract will continue in respect of those bookings. Domus
Stay will continue to act for such Bookings
The Homeowner discriminates against any Guest, contractor, or employee of Domus Stay
There has been major breach of the Agreement by one party who has been notified of the
breach in writing and the party has failed to remedy the breach within thirty days of
notification where financial compensation is not suitable
The Homeowner refuses to honour bookings, acts in a manner detrimental to Domus Stay
including risk to their reputation or goodwill; or the Homeowner refuses to abide by the
terms of the Agreement
This Agreement shall be governed by and construed in accordance with the laws of England
and Wales and the Courts of England and Wales shall have exclusive jurisdiction in
respect of any dispute under it regardless of the residence of the Homeowner
If the Property is situated in Scotland the Agreement will be construed in accordance
with the laws of Scotland
23. Service of Notices
The service of notices on either party will be by hand delivery, or first-class post (deemed
served two working days later) or by electronic service. Emails will be deemed delivered
immediately on leaving the outbox of the sender to the email address of either party provided
from time to time. The address for service for the Homeowner and Domus Stay will be those
specified in the HCF
24. Immigration Act 2014
In the event of a Stay of more than 91 days, and/or that a Tenancy is formed, the Immigration Act
2014 imposes an obligation on the Homeowner (or Domus Stay on behalf of the Homeowner) to check
the passport or other identity documents of all adults (aged 18 years and over) who will be
residing at the Property at the start of the Tenancy or thereafter for a period of three months
or more. To be prudent Domus Stay endeavour to check the ID of the Guest and any other residents
over eighteen years of age. The person must be in the presence of the Homeowner or Domus Stay to
check that any person who requires a visa or work permit holds the valid authorisation and is
complying with its terms. Domus Stay will check this information on your behalf, at the start of
25 . Fees and charges
You authorise us as your agent to determine the achievable Accommodation Fees for the
Property, as indicated in the Valuation, based on the Property’s location,
condition, the time of year and length of the booking.
The Homeowner Fee set out in the Valuation and HCF is the price you could expect to
receive or as otherwise agreed. The Accommodation Fee is the price charged to the Guest
which will also include the Domus Stay fees and Taxes.
We will collect all fees on your behalf from the Guest and issue invoices on your
The Management Fee charged by Domus Stay under the Agreement includes, any expenses by
incurred by Domus Stay in photographing and/or advertising the Property, provided the
Homeowner agrees if the Property or instructions are withdrawn, then Domus Stay reserves
the right to seek a reimbursement of expenses already incurred up to a maximum of £500
plus VAT unless otherwise agreed in writing with the Homeowner.
The Homeowner Fee remains due and payable in relation to any extension, renewal or
continuation of the period of the Accommodation Agreement, or Tenancy (if relevant)
whether or not Domus Stay is the effective cause; and for the period of time of any such
renewal, extension or continuation of the Accommodation Agreement, or Tenancy (if
We presume that the Homeowner is not registered for VAT. If the Homeowner is registered
for VAT then Domus Stay must be informed. In any event all Homeowner fees are deemed to
be inclusive of VAT.
Domus Stay negotiate discounts, extra nights and rebates, and to deal with any complaints
which may involve refunding fees to the Guest in respect of accommodation services. In
the event that fees are refunded to a Guest then both your Homeowner fees and our
Management Fee will be reduced by a proportionate amount (save where the refund arises as
a result of any wilful or negligent act or omission on your part).
26. Payment to Homeowner
Domus Stay shall pay the Homeowner the agreed Homeowner Fee 30 days from the commencement
of the Booking.
Where the Stay is extended the Homeowner shall be paid 30 days from the commencement of
the extension date.
27. Cancellation Period
If the Homeowner signs this Agreement away from the offices of Domus Stay under certain
circumstances the Homeowner has the right to cancel this contract within 14 days (the
“Cancellation Period”) without giving any reason.
The Cancellation Period will expire after 14 days from the signing of this Agreement. To
exercise the right to cancel, the Homeowner must inform Domus Stay of their decision to
cancel this contract by post to the 78 Westbourne Grove, London, W2 5RT. The Homeowner
may use the Cancellation Notice in the HCF before the Cancellation Period has expired. If
the Homeowner cancels this contract, all payments received from the Homeowner will be
reimbursed unless any expenses have been incurred not later than 14 days after the day on
which Domus Stay is informed about the decision to cancel this contract. Under the
Cancellation Regulations Domus Stay cannot begin providing the Homeowner with the service
under the Agreement unless the Homeowner has requested Domus Stay to begin the service in
writing by signing below.
If we accept a booking for a period in which you have confirmed that the Property is
available, then you will be obliged to proceed with this booking. If you seek to
terminate a booking, then you will be liable to the Guest for the incremental costs of
cancellation or the cost of alternative accommodation. If there are any surplus monies to
pay as a result of your cancellation, then this will be your responsibility.