These terms apply to the ancillary Services provided or arranged by Domus Stay. (The “Services”). These terms together with the
Booking Confirmation Form (the“Booking Confirmation”) form the Guest Services
Agreement between the Guest and Domus Stay. This does not apply to the accommodation where the
Accommodation Agreement applies. The booking period or date range (the “Stay”) is
indicated in the Booking Confirmation.
Domus Stay can arrange a number of Services on behalf of the Guest.
1.1 The Services may be reserved as follows
Through the Domus Stay Guest Services team (“Guest Services") by way of telephone
or email, with reference to the website when
accommodation is reserved. Not all Services are listed on the website. If a Service is
not listed, telephone Domus Stay to obtain further information and make any reservation;
or e mail Domus Stay for further information at email@example.com
Prior to the commencement of the reservation prior to the Guest’s stay at the
Property through Guest Services, by way of telephone, or by email.
During the Stay, through Guest Services, by way of telephone or email.
1.2 Domus Stay cannot guarantee that all Services are available during the Guest’s stay at
the Property. Some Services can be reserved but are subject to availability. Early reservation is
1.3 The Guest should check the Services included within the Booking Confirmation. If a
reservation is made for a specific Service which subsequently is discovered to be part of the
Booking the charges incurred for provision remain payable. Domus Stay take no responsibility if a
Guest has not checked the terms of the Booking Confirmation.
1.4 Domus Stay will confirm all reservations for Services in writing by email to the Guest.
1.5 All Services are provided subject to all conditions being satisfied by the Guest. This means
if access to the Property is required then the Guest must make arrangements to allow Domus Stay
or their third party provider access at the agreed times; or if payment is required for a
specific Service payments must be made promptly in cleared funds by bank transfer, debit or
credit card. Domus Stay have no liability for the failure to provide a Service if the Guest has
not complied with all conditions attached to the Service. Charges for any Service not provided
due to the actions or lack of action of the Guest may be payable in full.
1.6 Many of the Services provided to the Guest are sourced through a third party or organisation
including but not limited to tickets for theatres, other events, or reservations in restaurants
or club; and more direct Services such as those of a nanny, personal trainer, housekeeper or
cook. All such Services are subject to the terms and conditions of business of the third party or
organisation. Domus Stay will endeavour to obtain a copy of these conditions; but it is the
responsibility of the Guest to source the terms and to comply.
1.7 Domus Stay source the Services of any third party on behalf of the Guest. The Guest is liable
for the costs of the third party or organisation. Domus Stay have no liability for any
discrepancy or failure of the third party in providing these Services although all reasonable
endeavours in ensuring that the Services offered are of a high standard.
1.8 Tickets for Events or Theatrical Productions: Domus Stay will use their best endeavours to
obtain tickets to annual sporting events that form part of the British summer season; or for a
theatrical or musical production although many events are oversubscribed. There is no guarantee
of the availability of tickets for any event or production. The Guest must comply with any
conditions imposed by the ticket agency or the venue such as a dress code; or the necessity of
arriving at a certain time. Domus Stay have no liability if the Guest fails to comply with
1.9 From time to time events may be cancelled at short notice due to inclement weather, illness
or other adverse circumstances. Domus Stay take no liability for such circumstances. Best
endeavours will be made to obtain a refund, but this is not always possible.
1.10 Equipment Hire: Equipment can be hired from Domus Stay or hire arranged by Domus Stay from a
third party on behalf of the Guest but subject to availability. The Guest will be responsible for
complying with all hire and usage instructions and returning the equipment in the same condition
as at the start of the hire period. The Guest will be liable to pay for any damage caused to the
equipment. If there appears to be damage or an issue with the equipment at the start of the hire
period the Guest must report it immediately and confirm the damage by email. Failure to do so
means damage costs must be paid. Domus Stay may require preauthorisation of a debit or credit
card to pay the costs of any damage.
2. Payment for Services
2.1 When Services are ordered as part of the original reservation, they will be included within
the invoice which becomes due and payable as outlined in the Booking Confirmation. If payment is
not made for the Services then Domus Stay will not arrange their provision to the Guest.
2.2 All charges shown on the initial invoice paid prior to taking up the reservation will be
deducted from the debit or credit card provided by the Guest, or alternatively paid by bank
transfer; together with the fees for the accommodation.
2.3 Services requested and arranged during the Guest’s stay and/or on an ad hoc basis will
be added to the account held and paid together with any additional accommodation charges and
payable upon written demand during the Guest’s stay or at the termination of the
reservation period and departure from the Property.
2.4 We may request preauthorisation of payments on a credit or debit card used for the
accommodation initially; or if another card is to be used for payment then Domus Stay must be
informed at the time of making the booking and payment received before the Service proceeds.
2.5 In some instances, the cost of the third-party Service is payable at the time of use directly
by the Guest, such as restaurant bookings. In these circumstances any applicable fees the
concierge fees chargeable by Domus Stay will be added to the Guest’s account held.
2.6 When signing the Accommodation Agreement, the Guest will be required to ensure all Payments
are made as outlined above in the Booking Confirmation. The Guest is referred to the cancellation
policy of Domus Stay and the Homeowner as shown on the Accommodation Agreement.
3 Limit of Liability
3.1 Domus Stay will not be liable for the provision of any goods, equipment, or Services provided
by a third party; nor for any delay or failure by Domus Stay or the third party in providing the
goods or Services or the provision of goods or Services which are substandard, overbooked,
unavailable, or is not as specified when the booking was made.
3.2 Domus Stay are not liable for any breach in the provision of goods or Services if the delay
or failure to perform arises from matters outside the control of Domus Stay including but not
limited to a force majeure, a pandemic, shortages, the unavailability of the goods or Services,
severe weather, burglary, a power failure, any failure by a utility supplier in the provision of
the Service, disaster, strikes, government or local authority action, terrorism, civil unrest or
demonstrations, or war.
3.3 Domus Stay are not liable in the provision of Services to the Guest for any business,
economic, or financial loss suffered by the Guest; nor for direct or indirect losses including
but not limited to loss of profit, savings, opportunity, or reputation, even if such loss is
incurred through the negligence or other actions of Domus Stay.
3.4 The liability for loss by the Guest is limited to the cost of obtaining replacement goods or
Services; or the charges made by Domus Stay to the Guest in the procurement of the goods or
Service; apart from liability for personal injury or death due to negligence by Domus Stay or
their employees, while acting in the course of their employment.
4 General Conditions
4.1 No monies can be withheld as set-off, deduction, or counterclaim against monies due and
payable for accommodation or Services provided.
4.2 Domus Stay can assign or sub-contract the rights and obligations of this Agreement.
4.3 If any term of this Agreement is deemed by a court to be void or unenforceable it will not
affect the validity and enforcement of all other terms and obligations of the Agreement
4.4 The terms and conditions of the Agreement represent the full agreement between the parties
except in the case of fraud and supersede any oral or written representations, marketing
material, or information provided whether written or spoken.
4.5 The laws of England and Wales apply to this Agreement and the courts in England and Wales
have jurisdiction for enforcement of the Agreement.