Frequently asked questions
Your questions answered
Do you take a deposit? Can I bring my dog? What happens to my possessions when guests are in situ? We tackle all your burning queries. If something springs to mind that we haven’t covered, get in touch.
Booking your stay
How - and when - do I pay?
Do you have a minimum length of stay?
Do you take a security deposit?
What’s your cancellation policy?
Why can’t I book online?
Child policy
Do you allow pets?
Do you have house rules?
Before you arrive
Can you arrange baby cots and extra beds?
What’s the ‘inventory’?
When you get there
What time can I arrive?
What’s the property address?
When do I get the keys?
What if I’m delayed?
Can I park my car at the property?
During your stay
What do I need to bring?
Can I extend?
What happens if there’s a maintenance issue?
What if I need to leave for an emergency?
What should I do if I break something?
How often will the home be cleaned?
What are your housekeeping protocols?
Departure
What’s the check-out time?
How do I leave?
What if I’ve forgotten something?
When will my deposit be refunded?
Homeowner Information
How will you market my home?
How will my house be priced?
What's included in the Domus Stay fee?
How do I prepare my home?
Do I need to empty the house of my own things?
What happens when you receive a booking?
How do you screen guests?
What happens when the guest arrives?
What happens at the end of the stay?
What if I need to cancel?
How do you manage the diary?
What if anything in my house gets accidentally damaged?
What about the pool, gardens and windows?
What happens if there’s a maintenance issue?
What other regulations do I need to comply with?