We ask for 50% prepayment at the time of booking, with the balance payable 21 days prior to arrival. You can pay with all major credit cards online, or via bank transfer.
You can enjoy our homes for upwards of seven nights. Please talk to us if this doesn’t quite match your plans
We take a tiered deposit, 21 days prior to arrival, to cover any damages that might occur.
· £1,000 - for nightly rates up to £2,500
· £3,000 - for nightly rates above £2,500
· £5,000 - for nightly rates above £5,000
If it isn’t needed, this will be refunded within (5) days of departure. And will be fully refundable, should you need to cancel.
No charge for cancellations up to 21 days prior
· 50% of the total nightly rate for cancellations within 15 - 20 days prior to arrival
· 100% of the total nightly rate for bookings cancelled within 14 days of arrival
· Cancellations of stays of 90+ days are handled on a case by case basis
COVID-19 travel advice:
In these exceptional times, we are closely monitoring the daily changing travel situation. We want you to book in complete confidence, which is why, should your plans change as a result of illness, government sanctions or flight cancellations, we will offer a full refund of the accommodation fee. Should you fall ill, we simply ask that you provide the relevant documentation from your Doctor.
Our properties are all truly one of a kind, and we treat them with the same level of respect we offer our guests. To keep things truly bespoke and relaxed, we’ve created an ID verification step within the booking process. This allows our homeowners - for many of whom, our properties are their home - complete piece of mind, and you to know you’re not just a number or just another faceless booking. Domus Stay is creating a community, and we want you to feel like a valued part of it.
We welcome children of all ages, but ask that any guest under the age of 18 is accompanied by an adult at all times during their stay.
Pets need to be approved on a case by case basis. Please get in touch with our team to discuss your requirements. It will always be up to the owner of the property, and we’ll always do our best to find you the perfect solution.
Yes! These may vary from home to home, but generally cover the usuals of no smoking, no parties, and nothing illegal.
Yes! Your dedicated guest services specialist will be in
touch to arrange these - and any other requirements you may have. We work with
trusted suppliers for a range of equipment from bottle warmers to strollers.
Even the babies must have a wonderful time in our properties.
To make sure you’re all comfortable, we work within a suggested maximum capacity for each home. Feel free to call us with your needs and we’ll find the right house to accommodate you all.
We work with a professional inventory company, who conduct a
detailed report of the property prior to your stay. This gives both you and the
owner complete piece of mind. We’ll send you the details prior to arrival, and
this will form part of your confirmation.
It’s entirely up to you. All we ask is that you
let us know how - and when - you’ll be arriving 2 days beforehand. And remember
that our guest services team are always on hand to arrange any car transfers or
extra delights to be waiting for your arrival.
The address will be included with your booking confirmation. And, closer to your arrival, we’ll be in touch to reconfirm all details.
Your dedicated guest services specialist will be there, waiting to welcome you home, whether you arrive at 0700 or 2200. They’ll ask to verify your ID, and will be on hand to get the kettle on and get you settled in. (They’ll wear a face-covering and practise social distancing at all times.)
Some of our properties have allocated or private parking, but many will have on-street parking. Please speak with your guest services specialist who can advise.
As much or as little as you like. We provide crisp
bedlinens, fluffy towels and delicious toiletries by the organic South
Kensington brand, Bamford. We’ll make sure there’s milk (of your choice),
butter and jam in the fridge, and tea and coffee in the pot. We can arrange a
full, bespoke grocery shop in advance of your arrival, and should you have a
preference for particular brands, please just let us know. We’ll get you started
with dishwasher and washing machine tablets, and cleaning products will be
If you don’t want to leave, please contact us and we’ll check availability with the homeowner. If that’s really not possible then we’ll find you a new home nearby that you’ll equally love and we’ll help you move too.
Please just get in touch and we will act swiftly to rectify.
Of course! Please speak to our guest services team.
For extra piece of mind, we provide comfortable cloth masks on arrival, and make sure hand sanitiser is readily available for everyone.
Just as when you arrive,
there are no rules here - all we ask is that you let us know no later than two
days prior to departure, so we don’t disturb you on check-out day. We hold your
credit card details securely, so don’t need to bother you for extras.
Simply leave your keys as directed, and we do the rest. Of course, your guest services specialist is on hand to help with car transfers… we can even sort a butler to do your packing!
Assuming it isn’t required, your damage deposit will be returned within (5) days of your departure.
Beyond the unparalleled guest services and professional marketing collateral (including professional photography and floorplans), your fee will include:
· A rigorous guest verification process
· Meticulous weekly cleaning and housekeeping service
· Contents & Buildings insurance (in line with the Domus Stay T&Cs) to cover inadvertent damage - in addition to your own insurance.
· Surprising delights for your guests including thoughtfully curated toiletries, a beautiful welcome hamper, luxurious bed linen, towels, slippers and bathrobes.
We send you a confirmation letter as soon as a guest makes a booking. We then take care of all guest considerations and will be happy to assist you in arranging any packing or storage services.
The guest always books directly through us. We handle all of their immediate questions and, at this point, take a deposit. Before they arrive, we arrange a complete inventory which acts as peace of mind for both the guest and the owner.
Domus Stay has an insurance policy which covers your home and interiors. In addition, we take a deposit from each guest to ensure any accidental damage is fixed swiftly and with minimum hassle. We will, of course, keep you informed. We conduct a professional inventory check between each stay, so you’ll have complete piece of mind. We’ll also help you store your treasured items as we recognise certain items are irreplaceable.
The two key elements are that you have the right to let your property under the terms of your mortgage, or relevant permissions from the freeholder or leaseholder, and that you’re covered for any personal liability relating to damage, loss or other unexpected surprises that may occur during guest stays.
Beyond this, we’ll help make sure your home is fully prepared and elegantly welcoming for your guests, and will be on hand to guide you through all relevant housing and safety regulations. A more exhaustive list of the requirements and standards that must be met are fully listed in our ‘owner’s guide to legal obligations’.