Looking after
your safety

For your complete peace of mind, we have worked hard to ensure that our protocols meet and exceed the guidelines laid out by the WHO, CDC and the UK Government. Our team are thoroughly trained in these measures, which include: regular hand-washing, the wearing of masks and social distancing at all times. Team members must stay at home and seek medical attention if they or any of their family members have Covid-19 symptoms.

Your arrival

Your dedicated Guest Services Specialist will meet you on arrival, to welcome you home and offer any assistance you need. They’ll wear a face-covering and adhere to social-distancing rules.

Our housekeeping protocols

Our team of professionally trained cleaners ensure your home is spotless when you arrive. They will wear single-use personal protective equipment (PPE) while preparing the home for your stay, including face coverings where personal contact is unavoidable. No team member is allowed to enter the home if they are feeling unwell or have Covid-19 symptoms. During your stay, we will liaise to make sure that, wherever possible, housekeeping services happen when you are out. Should this not be possible, our team are instructed to follow social distancing rules at all time.

Our housekeeping procedures are clearly defined, and we keep detailed completion records. Every home is double-checked by a senior member of our team prior to guest arrival, with housekeeping performance reviewed on a regular basis.

Our hotel-grade linens are professionally laundered at the highest temperature, and our team members wear PPE whilst handling them.

All properties are thoroughly ventilated before and after each stay. We do not rush. We clean every room and all surfaces, paying particular attention to high-touch areas such as door handles, taps, light switches and appliances. The vacuum cleaner belongs to the owner, so is only used in that home, and is properly cleaned after use. Any cleaning products that are left are also sanitised for your safety.

Personal protective equipment (PPE)

Though you will doubtless have your own, for extra piece of mind, we provide comfortable cloth masks on arrival. These are handmade in premium cotton and have been designed exclusively for us by Caroline Andrew London. We also provide plentiful Bamford Botanic Hand Cleansing Gel, which is formulated with a minimum of 60% alcohol, contains plant-based glycerine to avoid dryness, and is scented with rosemary pure essential oil.